Terms & Conditions

Welcome to Flycart PK!

Here you can find the terms and conditions that govern the use of our services. By using Flycart PK, you agree to these terms. PLEASE READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND RESPONSIBILITIES, INCLUDING LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

1. GENERAL SCOPE

Flycart PK provides a platform facilitating the delivery of groceries, food, beverages, and other consumer goods (collectively, "Products"). These terms of service ("Terms") apply to all users who access or use the Flycart PK mobile application or website ("Services"). Our Services are currently available only in Pakistan. By using Flycart PK, you automatically accept these Terms.

Flycart PK connects users ("Customers") with local stores ("Shops") to place and receive grocery orders. Flycart PK does not directly sell Products but facilitates transactions between Customers and Shops.

2. REGISTRATION AND ORDERING PROCESS

2.1 Registration

• Users must be at least 18 years old to register.
• Registration is free, and users are responsible for providing accurate and up-to-date information.
• Users are responsible for maintaining the confidentiality of their accounts.
• If you suspect unauthorized use of your account, notify Flycart PK immediately at support@flycart.com.pk
• By registering, you consent to receive notifications, service updates, and promotional offers from Flycart PK.

2.2 Order Placement and Confirmation

• Orders are placed through the Flycart PK platform and confirmed upon acceptance by Shops.
• Flycart PK reserves the right to refuse orders for any reason.
• Users can schedule deliveries based on available service slots.

2.3 Product Availability and Limitations

• Product prices and availability may vary based on location.
• Bulk orders (more than 100 items or 25+ of the same item) may require additional confirmation.
• Flycart PK may limit the quantity of certain Products available for delivery.

2.4 Order Amendments and Cancellations

• Orders cannot be amended once confirmed.
• Cancellations are only permitted before the order is dispatched for delivery.

2.5 Substitutions and Incomplete Orders

• If an item is out of stock, Flycart PK may substitute a similar item.
• Users will be notified of unavailable items and given the option to accept substitutes.
• If an item is billed but not delivered, a refund will be issued.

3. DELIVERY

3.1 Delivery Process

• Orders are delivered to the address specified by the Customer.
• Deliveries are made by the Shop’s personnel or Flycart PK’s logistics partners.
• Deliveries are made to the front door of residences or the reception area of business addresses.

3.2 Delivery Timelines

• Estimated delivery times range from 60 to 90 minutes, subject to location and external factors.
• Flycart PK does not guarantee specific delivery times and is not liable for delays.

3.3 Delivery Failures

• If delivery is unsuccessful due to incorrect address, absence of recipient, or access issues, Flycart PK may cancel the order without compensation.

4. PRICING AND PAYMENT

4.1 Pricing

• Prices are listed in Pakistani Rupees (PKR) and may change without prior notice.
• Weight-based items (e.g., fruits, meat) are charged based on the actual delivered weight.

4.2 Payment Methods

• Available payment methods include Cash on Delivery (COD).
• Flycart PK reserves the right to offer or restrict payment options based on order requirements.
• Payment disputes must be reported immediately.

5. PRODUCT INFORMATION AND LIABILITY

5.1 Product Details

• Flycart PK strives to provide accurate product information but does not guarantee completeness or correctness.
• Users should refer to product packaging for the most accurate details.

5.2 Liability Disclaimer

• Flycart PK is not responsible for any damage, loss, or health issues caused by purchased Products.
• Shops are solely responsible for the quality, safety, and legality of the Products they sell.

6. CUSTOMER SERVICE AND COMPLAINTS

For inquiries, complaints, or missing items, contact Flycart PK Customer Support at support@flycartpk.com immediately upon order receipt.

7. DATA PROTECTION AND PRIVACY

• Flycart PK respects user privacy and collects data only for order processing, customer service, and marketing purposes.
• By using our Services, you consent to our Privacy Policy.

8. LIMITATION OF LIABILITY

• Flycart PK is not responsible for product defects, service delays, or external factors affecting order fulfillment.
• Flycart PK disclaims liability for any direct, indirect, incidental, or consequential damages arising from service use.

9. GENERAL TERMS

• These Terms are governed by the laws of Pakistan.
• Flycart PK reserves the right to modify these Terms at any time without prior notice.
• Continued use of Flycart PK Services constitutes acceptance of updated Terms.

For further information, please contact support@flycart.com.pk